Return Team Leader

Ninja is seeking a detail-oriented and dynamic Return Team Leader to oversee our returns processing operations. The Return Team Leader is responsible for overseeing and managing all return operations to ensure efficient, accurate, and timely processing of returned products. This role ensures that all return activities comply with company policies and quality standards, while leading and motivating the team to achieve performance targets.The Return Team Leader acts as the main point of contact between the return operations team, warehouse, customer service, and quality departments to ensure smooth coordination and continuous improvement of the return process.Key ResponsibilitiesLead and supervise the returns team handling damaged and expired productsTrain staff on handling, documentation, and process complianceDevelop and implement strategies to streamline return operationsIdentify and execute process improvements to reduce losses and maximize recoveryCoordinate with inbound, logistics, and stock control teams to ensure smooth product return flowSupport communication and issue resolution between departmentsConduct regular audits to identify damage and expiry trendsAnalyze return data for root causes and cost‑saving opportunitiesNegotiate return terms with suppliers and maintain strong relationshipsEnsure compliance with company policies and regulatory standardsRequirementsDiploma in Business Administration, Supply Chain, Logistics, or a related field (required); Bachelor's degree in a related field is a plus2 years of experience in a similar role, preferably within the retail industryStrong leadership and team management skillsExcellent communication and negotiation abilitiesDetail‑oriented with strong analytical skillsAbility to work under pressure and meet tight deadlinesProficiency in Microsoft Office and inventory management software#J-18808-Ljbffr