Senior Client Services Manager

OverviewHow You’ll Make an ImpactAs a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high‑profile brands. Reporting to senior leadership and collaborating with 12 cross‑functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You’ll be at the forefront of shaping client strategies, demonstrating Epsilon’s advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth.The role is highly collaborative, working with various internal and external partners to integrate and deliver objective‑based solutions.We are able to offer you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon’s unique combination of data‑driven insights and innovative technology offers a compelling opportunity to work on industry‑leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon’s growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our Dubai office 3 - 4 days per week.What You’ll AchieveYou’ll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon’s success in the MENA market.Role OverviewThe Senior Client Services Manager will drive client growth and adoption of Epsilon’s DSP solutions by developing strategic relationships, expanding media investment, and unlocking new data‑driven activation opportunities across key accounts.Key ResponsibilitiesOwn and grow strategic client relationships, identifying opportunities to expand the adoption of Epsilon’s DSP and identity‑led media solutionsDrive revenue growth through proactive client developmentAct as a trusted advisor to clients, translating business objectives into data‑driven media strategiesCollaborate with internal teams to deliver best‑in‑class campaign execution and performance outcomesLead client business reviews with performance insights, optimization strategies, and incremental growth opportunitiesEducate clients and agency partners on Epsilon’s differentiated DSP capabilities, identity resolution, and closed‑loop measurementMonitor account health, forecast revenue growth, and ensure long‑term client satisfaction and retentionWho You AreWhat you’ll bring with you:3-6 years’ experience in digital marketing, MarTech, and project management.Commercially driven mindset with an eagerness to identify opportunities for growth and contribute to business and client success.Strong organisational, time management, and communication skills.Analytical thinking with a curiosity about interpreting data to tell compelling stories.Why you might stand out from other talent:Passion for big data, technology and solving complex problems.Experience in account management and building client relationships.A consultative approach to client management, growth and strategy development.Experience in collaborating with cross‑functional teams and driving innovative solutions.A proactive attitude focused on process improvement and automation.A growth mindset, always seeking to learn, adapt, and improve in a fast‑evolving industry.This role is perfect for someone eager to be part of a dynamic, growing business at the innovative of digital marketing and technology, with ample opportunities to make a significant impact.Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.Additional InformationWhen You Join Us, We’ll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‑time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry‑leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.Our pillars aren't just words. They're how we show up every day.People centricity: We focus on employee well‑being in an environment where colleagues