Service Technician

OverviewJob Code: 333/001/195Industry: Door ManufacturingJob Brief: This role is an opportunity for a professional, engaged, and open-minded individual to join a team of dedicated technicians providing a full range of door and automation products and related services. The position involves installation, repair, maintenance, troubleshooting, customer support, and adherence to strict safety and quality standards.ResponsibilitiesProfoundly interested on a daily basis in selling solutions to end users as part of recommendations to improve product performance.Carry out installations, repairs, planned and preventative maintenance, and other service activities on the full range of products, including both in-house and competitor systems. This requires logical and systematic steps to diagnose any potential or existing faults.Recommend improvements to customers and provide quotations for prospective work such as replacement of wear-and-tear parts, upgrades to enhance functionality, and the benefits of a 24/7 service agreement.Conduct unplanned and proactive visits to known customers to check satisfaction and promote capabilities and services.Work closely with the sales force so that potential sales leads outside of your scope can be captured and managed internally.Complete required training to enhance your product knowledge and stay updated on market developments and competitor offerings.Maintain the company vehicle, stock, and tools in good working order.Handle troubleshooting, accurate reporting, proper detailing of job numbers, travel time, equipment labeling, and completion of door assignments.Read, understand, and strictly comply with Health & Safety requirements.QualificationsExperience: At least 2–3 years in similar roles.Education: Technical degree or high school diploma.Clean driving license; additional operating licenses are beneficial.Education in electrical, mechanical, or hydraulic training is preferred.Ability to lift and carry up to 30–35 kg independently.Responsible, reliable, punctual, and trustworthy.Results-oriented with strong initiative and problem-solving abilities.Eager to learn and develop new technical and sales-related skills.Able to work independently, managing time and workload effectively.Builds good working relationships with co-workers and customers.Ability to work under extensive pressure and deliver efficient results on time.Positive attitude.Informatics knowledge: computer applications such as Word and mailing systems.Good communication skills.Strong listening abilities.Priority setting and time-management skills.#J-18808-Ljbffr