Solution Consultant

OverviewLucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Lucidya completes the loop with proprietary NLU capabilities developed in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Our customers range from government entities to large enterprises, each with unique challenges, regulations, and expectations.What You’ll DoDevelop a deep, hands-on understanding of Lucidya’s products and use cases, and confidently translate that knowledge into real-world customer solutions.Partner closely with Sales to uncover customer needs, ask the right questions, and design solutions that address both technical and business challenges.Lead product demonstrations, workshops, and presentations that help prospects clearly understand why Lucidya is valuable - not just how it works.Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision.Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility.Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing.Work with Product Marketing to refine messaging, positioning, and competitive differentiation based on real conversations with the market.Support account growth by identifying expansion opportunities and helping customers envision what "next level" success with Lucidya looks like.Ensure smooth handovers from pre-sales to onboarding and Customer Success, so customers start their journey with clarity and confidence.Who You AreYou’re naturally curious — you don’t settle for surface-level understanding and enjoy digging into why a customer needs something, not just what they’re asking for.You’re a strong communicator who can confidently present to senior stakeholders and explain technical concepts in a way that feels simple and relevant.You’re comfortable being customer-facing, whether that’s leading a demo, answering tough questions, or facilitating a solution-focused conversation.You enjoy problem-solving and systems thinking; when faced with a complex request, you break it down and build a clear path forward.You’re proactive and take ownership, following through on commitments without needing constant direction.You have 2+ years of experience in a similar or related role (Solutions Consulting, Pre-Sales, Sales Ops, Account Management) within a B2B SaaS environment.You’re bilingual, able to communicate confidently with both Arabic and English-speaking customers.You’re comfortable using tools like HubSpot, PowerPoint, and Excel, and can interpret and respond to RFPs professionally.You work well cross-functionally and build trust quickly with Sales, Product, and Customer Success teams.What the hiring process will look likeScreening call with TATechnical interview with the hiring managerPresentation - you’ll be given a mock RFP to present to the hiring manager & a teammateOffer#J-18808-Ljbffr