Sr. Coordinator Quality Control - tMart

OverviewWhen you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less.Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.As talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMartJob DescriptionWe’re looking for a Senior Coordinator Quality Control to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!You will be in charge of managing quality of inbound/outbound products in the warehouse as per the quality standards set by the company.What’s On Your Plate?Oversees quality, freshness, and food safety of products in a distribution center as they flow from suppliers through distribution centers to stores.Inspect quality of adequate samples of inbound and outbound warehouse products to ensure predefined quality standards are metEnsures 3rd party compliance with company policies and procedures for all activities related to stock management (inbound, storage, handling and outbound)Communicate with the commercial team regarding quality of products being received into the distribution centerConduct cycle countsConduct regular check on ready to ship ordersReport/Escalate any major issues noticed to IC management in a timely mannerMonitoring performance of warehouse activities and practices, and preparing management and technical reportsDetermine/Recommend required enhancements and/or training needs for 3rd party staff and discuss with managementAssess/Review implementation of approved policies & procedures and quality standardsQualificationsAt least 3 years of experience in FMCG Retail businessGood Communication and interpersonal skillsProficiency in MS ExcelProficiency in English Language, Arabic preferred#J-18808-Ljbffr