Strategic Partner Manager, MENA

As Greenfly continues to grow globally, we are seeking a relationship-driven individual to help retain and expand our growing portfolio of key customers. Our enterprise SaaS platform empowers organizations to collect, automatically organize, and distribute digital media to hundreds or thousands of advocates and partners to increase social media reach and engagement, and drive revenue growth.As a part of the Customer Success (CS) department, the ideal person for this role will be a critical part of Greenfly’s CS team. With a track record of growing accounts and building long-term relationships, you will own the relationship and growth of a few key iconic customers. Based in Riyadh, this role will initially focus primarily on our relationship with the Saudi Pro League. However, it will expand beyond this as our client base in MENA expands over time.Building a deep understanding of how Greenfly’s customers should utilize Greenfly to best support and optimize their organizations, you’ll be pivotal in ensuring customer satisfaction, retention and expansion. The Customer Success team will look to you as an expert in the MENA region, your customers and their respective industries.Greenfly is a digital media collaboration platform that enables - and inspires - brands to request, manage and share user- and creator-generated content with athletes, influencers, talent, advocates, brand ambassadors, employees, fans, and more. Co-founded by MLB all-star Shawn Green, the company began in 2015 and has quickly established a significant foothold in the sports, media, and brand sectors.ResponsibilitiesLead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectivesEstablish and build customer relationships at all levels of Greenfly’s strategic customersDrive renewals and grow Greenfly’s business within specific customers, working across business units/organizations at our customersUnderstand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullestWork cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpointSupport customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansionCreate unique on-boarding plans for customers’ advocates with attention todetailSupport on specific strategic accounts, co-owning both customer-facing and internal execution and communicationMonitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signsWork proactively to anticipate potential challenges and eliminate any risk for churnCreate and deliver reports to showcase value, opportunities for improvement and growth, and overall trendsBuild out best practices and processes related to your customers and the UK/European marketQualificationsExperience working at or directly with enterprise sports & media organizationsArabic and English speaking are a mustProven results in meeting customer retention and expansion goalsExcellent presentation skills - verbal and written – when communicating to a range of stakeholders, including executive teams.A proactive approach to building customer relationships and navigating complex business structures.6+ years of overall account management, customer success or SaaS B2B experienceClear understanding of the social media and sports landscape and current trendsExceptional written and verbal communication skillsProven ability to succeed in a fast-paced, startup environmentProblem solver with strong project management skillsAbility to ramp quicklyExperience with Salesforce.com or a customer management tool such as CatalystExperience working in a startup environmentStock optionsGreat benefits packageThis position is based in Riyadh, Saudi ArabiaYou\'ll visit our Santa Monica, California HQ office occasionally and our EMEA HQ in LondonGreenfly is an equal opportunity employer and we have a culture of diversity and inclusionAt Greenfly, we celebrate different opinions and points of view and we believe that our diversity drives innovation. Together, we are building an inclusive culture that encourages, supports and appreciates the diverse voices of our employees. We want every one of our employees to feel valued, appreciated, and free to be who they are at work. Our hiring and management programs are designed to foster inclusiveness. Diversity fuels our innovation and helps us to continue to create deeper connections with the customers we serve.#J-18808-Ljbffr