Strategic Program Manager

About LucidyaLucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.Why this role mattersThe Program Manager owns the delivery of the company's highest-priority, cross-functional initiatives. The role ensures that executive and company priorities are translated into well-structured, business-aligned programs with clear ownership, disciplined execution, and measurable outcomes.Reporting to the Chief of Staff, this role operates at the intersection of strategy and execution, bringing business acumen, execution rigor, and decision discipline to initiatives that span multiple teams. This role exists to extend the Chief of Staff's effectiveness by owning execution mechanics while enabling timely, well-informed executive decisions.Core ObjectivesTranslate executive and company priorities into executable, outcome-driven programsMaintain momentum, sequencing, and delivery rigor across teamsSurface risks and trade-offs early and elevate them with clear optionsEnsure initiatives reach full "done-done" delivery and closureKey ResponsibilitiesProgram Ownership & DeliveryOwn end-to-end delivery of strategic, cross-functional initiativesDefine program structure: scope, milestones, owners, dependencies, and success metricsDrive execution rigor without owning line-management authorityExecutive Alignment & Decision EnablementWork with the Chief of Staff to operationalize leadership decisionsPrepare concise updates, risk briefs, and decision points for executivesEnsure unresolved issues are surfaced with clear options and recommendationsCross-Functional CoordinationCoordinate across Product, Engineering, Commercial, Finance, Operations, and other teamsEnsure teams are aware and aligned on sequencing, timelines, and dependenciesResolve delivery ownership ambiguity and prevent misalignment before it slows deliveryEscalate unresolved risks early to the Chief of Staff to force timely leadership decisionsRisk & Dependency ManagementIdentify delivery risks early and track mitigation actionsManage interdependencies across teams and timelinesPush for decisions when blockers persist rather than allowing silent delaysExecution Discipline & CadenceEstablish & maintain delivery rhythms (Check-ins, milestone reviews, exec readouts)Drive "done-done" delivery standards and formal program closureHold teams accountable to commitments while maintaining trust and collaborationSupport post-launch retrospectives and capture lessons learnedStrengthen repeatable execution practices that support the CoS operating modelMaintain core program artifacts, including integrated timelines, decision and change logsWhat We're Looking For4+ years experience in program management, strategy execution, or operationsExperience working with or reporting into a CoS, COO, or executive office is a plusDemonstrated business acumen with the ability to assess impact and priority conflictsProven track record delivering complex, cross-functional initiativesStrong executive communication and decision-framing skillsAbility to influence without authority and navigate ambiguityHigh judgment, structured thinking, and bias toward action#J-18808-Ljbffr