Supervisor

OverviewPOSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.ResponsibilitiesPeople ManagementLeads by example and demonstrates the importance of treating every team member and guest with respectReacts immediately to issues requiring attention during the shiftProvides ongoing, specific direction to team membersEncourages an exciting and fun work environment while motivating team members to meet goalsTrains, orientates and monitors new team membersReports to Store Manager on team member performance (positive or negative)Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadershipHospitality ManagementLeads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team membersResponds to guest in a friendly manner while maintaining an appropriate sense of urgencyResponds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situationsOperations ManagementComplies with and enforces all Tim Hortons operating standardsEnsures that all product and packaging is properly merchandised and stockedResponsible for shift cash proceduresMaintains operational efficiency through use of the work scheduleSupervises team members to ensure primary and secondary duties are completedEnsures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)Keeps current on all new information (i.e., new product launched, promos and discount schemes)Assists the Store Manager in driving sales and transactions during their shiftCompletes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)Escalates to immediate superior any issues and or problemsHealth & SafetyKnows, understands and follows safe work practices and proceduresUses or wears personal protective equipment or clothing as requiredReports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area ManagerDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyoneEnsures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidentsCashieringSupervises and ensures that technical equipment in the stores are in working condition.Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.Receives payment by cash, credit cards, vouchers or automatic debits whenever requiredIssues receipts, refunds, or change to the customers correctly whenever requiredMaintains clean & orderly checkout areas#J-18808-Ljbffr