Virtual Customer Care Executive

<div><p>We are seeking a reliable and customer-focused Virtual Customer Care Executive to handle inbound and outbound calls, email communication, and administrative support tasks. The ideal candidate will ensure smooth day‑to‑day customer interactions while maintaining accurate records and documentation.</p><h3>No. of Vacancies</h3><p>2</p><h3>Specific Skills</h3><ul><li>1–3 years of experience in customer care or administrative roles</li><li>Excellent verbal and written communication skills</li><li>Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)</li><li>Basic knowledge of CRM systems and email management tools</li><li>Strong organizational skills and attention to detail</li><li>Ability to work independently in a virtual environment</li><li>English: Fluent (written and spoken) - Mandatory</li><li>Hindi: Conversational to Fluent (Not mandatory)</li></ul><h3>Responsible For</h3><ul><li>Handle customer inquiries via phone calls, emails, and online channels</li><li>Provide accurate information about services and resolve customer issues</li><li>Perform administrative tasks including data entry, filing, and record management</li><li>Maintain customer databases and internal documentation</li><li>Coordinate with internal teams for issue resolution and follow‑ups</li></ul><h3>Additional Requirements</h3><ul><li>Basic knowledge of CRM systems and email platforms</li><li>Ability to work with online tools and cloud‑based systems</li><li>Stable internet connection and basic computer troubleshooting skills</li><li>Strong organizational and time‑management skills</li><li>Customer‑focused attitude with problem‑solving ability</li><li>Ability to work independently and remotely</li></ul><h3>Job Nature</h3><p>Full Time, Remote</p><h3>Educational Requirements</h3><p>Bachelor’s degree or Diploma in any discipline</p><p>Additional certification in customer service or office administration is a plus</p><h3>Experience Requirements</h3><p>1-3 years</p><h3>Job Location</h3><p>UAE</p><p>AED 1000 to 2000</p><h3>Job Level</h3><h3>How to Apply</h3><p>Interested candidates can send their resumes in PDF format to hr@ivydigitals.com "Job Title" in the subject line.</p></div>#J-18808-Ljbffr