Wireless Platform Operations Manager

We are seeking an experienced Wireless Platform Operations Manager to oversee the operational management, optimization, and security of enterprise wireless and network infrastructure across UAE and international locations. The role requires strong hands‑on expertise in enterprise‑grade wireless technologies and the ability to ensure high availability, performance, and compliance of network environments. The successful candidate will play a key role in maintaining operational excellence, managing stakeholder expectations, and driving continuous service improvements.Education & CertificationsBachelor’s Degree (B.Tech / BE) in IT, Computer Science, or related fieldCCIE – Wireless (Mandatory / Highly Preferred)ITIL v4 or ITIL v3 CertificationPreferred certifications: Palo Alto, FortiGate, Huawei, Ruckus, MerakiExperience Requirements5–10 years of hands‑on experience managing and maintaining large enterprise network environmentsStrong operational experience in multi‑site enterprise infrastructureCandidate must be currently present in the UAEValid UAE driving license requiredAbility to provide 8x5 onsite support with on‑call availability during non‑business hours and weekendsTechnical ExpertisePrimary Technologies (Mandatory Hands‑on)Huawei Wireless SolutionsRuckus Wireless Controllers & Access PointsCisco Meraki Wireless PlatformsEnterprise Wireless Controllers & Access PointsWireless heatmap planning and coverage optimizationSecondary / Preferred TechnologiesHP NetworkingVMware NSX / VCFNAC solutionsKey ResponsibilitiesThe Wireless Platform Operations Manager will be responsible for supporting and managing enterprise LAN, WAN, and wireless infrastructure across UAE and international sites (remote support for global locations). The role includes ensuring optimal network performance, security posture, and availability while proactively identifying and mitigating operational risks.Key responsibilities include:Deploying, administering, and optimizing wireless network infrastructure, including access points and controllersDesigning wireless heatmaps and improving network coveragePerforming proactive monitoring, log analysis, and responding to SOC alerts to prevent service disruptionCoordinating with SOC teams for wireless device configuration management and security complianceTroubleshooting wireless and wired infrastructure issues, including coverage and performance challengesExecuting end‑to‑end wired and wireless infrastructure deployment for new projectsManaging incident, change, and problem management processes in alignment with ITIL standardsPerforming vulnerability management and supporting internal/external auditsConducting risk assessments and recommending infrastructure upgradesPreparing operational and performance reports for stakeholdersDeveloping and executing service improvement and optimization plansMandatory KPIsNetwork Availability & Capacity ManagementCompliance & Vulnerability ManagementSLA Adherence (Incident, Change & Problem Management)Stakeholder Satisfaction & CommunicationOperations Reporting & Documentation AccuracyRisk Management & Mitigation EffectivenessCore CompetenciesStrong stakeholder and vendor management skillsExcellent documentation and reporting abilitiesAnalytical thinking and proactive troubleshooting approachStrong understanding of enterprise security and compliance standardsAbility to manage high‑pressure operational environments#J-18808-Ljbffr