Assistant Front Office Manager

Company DescriptionNH Collection Dubai The Palm: Eclectic Elegance on Palm JumeirahFeel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.Job DescriptionWe are seeking an exceptional Assistant Front Office Manager to join our prestigious hotel in the heart of Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring seamless front office operations and delivering outstanding guest experiences in one of the world’s most dynamic and cosmopolitan cities.Oversee daily front office operations, including check-in/check-out procedures, guest services, and concierge activitiesCollaborate with department heads to ensure smooth interdepartmental communication and guest satisfactionLead, mentor, and motivate the front office team to maintain high standards of service excellenceHandle guest concerns and complaints with professionalism and empathy, ensuring timely resolutionMonitor and analyze key performance indicators, implementing strategies for continuous improvementAssist in managing front office budgets, controlling costs, and optimizing revenueEnsure compliance with hotel policies, procedures, and safety regulationsParticipate in the development and implementation of new service initiativesAct as the manager on duty during assigned shifts, making critical decisions as neededSupport the Front Office Manager in strategic planning and team development activitiesQualificationsMinimum of 2 years of experience in a similar role within a luxury or high-volume hotelBachelor’s degree in Hospitality Management or related field preferredProven leadership and communication skills, with ability to inspire and motivate a diverse teamStrong problem‑solving and organisational abilities, with meticulous attention to detailProficiency in hotel management software and property management systemsExcellent command of English; knowledge of additional languages advantageousFinancial acumen with experience in budgeting and performance analysisAbility to thrive in a fast‑paced, multicultural environment, catering to an international clienteleCustomer‑centric mindset with a passion for delivering exceptional guest experiences#J-18808-Ljbffr