Cards Operations Specialist

About the job Cards Operations SpecialistJob Title: Cards Operations SpecialistTerm: 12 monthsLocation: Riyadh, KSADivision: Banking & TechnologyRelevant experience: 10+ years experienceMandatory requirements: Senior Cards operations expert with knowledge of both financial and non-financial card operationsPURPOSE OF JOBThe Cards Operations Specialist will play a critical role in supporting the clients card business by managing operational processes for credit, debit, and prepaid products. This role involves developing new card products, ensuring smooth migration of existing customers to new products, and maintaining operational excellence across the card lifecycle. The candidate must have in-depth knowledge of the following:Financial Card OperationsSettlementGL StructureDispute and ChargebackScheme reporting/QMRNon-Financial OperationsCard Plastic and CertificationCard Inventory ManagementCard Delivery and Return HandlingComplaint ManagementRunning any manual batch files for data/fee correctionPayments to vendors and partnersTASKSCore Responsibilities and AccountabilitiesProduct Development SupportCollaborate with product teams to operationalize new credit, debit, and prepaid card offerings.Creation of new product codes and GL StructureMigration of old customers from one product to the otherEnsure compliance with regulatory and network requirements.Customer MigrationPlan and execute migration strategies for existing customers to new card products.Monitor migration progress and resolve operational issues promptly.Manage card delivery and return process for the migrationOperational ManagementOversee card issuance, personalization, and delivery processes.Manage settlement, reconciliation, and chargeback handling for all card types.Stakeholder CoordinationWork closely with internal teams (Risk, IT, Customer Service) and external partners (processors, vendors).Provide MIS reporting on key operational metrics (issuance, fraud trends, migration status).Knowledge and ExperienceBachelors degree in computer science, Information Systems, or a related field.10+ years of experience in business analysis within the banking or fintech industry, with a focus on card management systems and payment infrastructure.Strong understanding of card lifecycle processes, fraud management, card operations and regulatory compliance.Familiarity with card management systems and payment network rules.Excellent analytical and problem-solving skills.#J-18808-Ljbffr