Cloud Security Support Analyst

Who Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.The Job in a NutshellWe are seeking a Cloud Security Support Analyst with around 3 years of experience to support the day‑to‑day security operations of our cloud environments and internal infrastructure.This role focuses on monitoring, operational support, incident handling, and maintaining secure configurations across Foodics’ cloud platforms and services.You will act as a key member of the Cloud Security Operations function, helping protect our systems, respond to alerts, support internal teams, and ensure our infrastructure remains compliant, secure, and resilient.What Will You Do1. Cloud Security OperationsMonitor security posture across Foodics’ cloud environments (AWS and other platforms)Review and respond to security alerts, risks, and misconfiguration findingsAssist in maintaining secure cloud configurations and hardened baselinesSupport day-to-day operational security for:Compute instancesStorage servicesNetworking and firewallsIAM & access controls2. Security Monitoring & Incident SupportMonitor logs and alerts from:SIEM platformsFirewalls and WAFsCloud-native security tools (Security Hub, CSPM, CNAPP, etc.)Investigate suspicious activity and elevate incidents when requiredLog analysisEvidence collectionInitial triageParticipate in incident response and post‑incident reviewsContribute to documentation and lessons learned3. Identity & Access SupportSupport IAM‑related tasks:User provisioning and deprovisioningRole and permission reviewsMFA enforcementAccess troubleshootingAssist with SSO, PAM, and directory services managementEnsure least‑privilege access and proper segregation of duties4. Infrastructure & Endpoint Security SupportAssist with server and endpoint protection operations:Asset inventory and trackingVulnerability scanning and reportingPatch coordinationEndpoint protection alertsSupport configuration and monitoring of:FirewallsSecurity groupsVPN and remote access solutions5. Compliance & DocumentationSupport audits by gathering security evidence and reportsMaintain operational procedures and security documentationTrack remediation of risks and findingsHelp ensure compliance with internal policies and standards (ISO 27001, PCI‑DSS, etc.)6. User & Technical SupportAct as a point of contact for cloud security‑related support requestsGuide internal teams on secure cloud and infrastructure usageTroubleshoot security tools, access issues, and configuration problemsCollaborate with Engineering, DevOps, and Product teams to improve security postureWhat Are We Looking For❓Experience in securing multi‑cloud environment from a Fintech or similar organization.Working knowledge on these two public cloud providers: Amazon Web Services (AWS) or Oracle Cloud Infrastructure (OCI).Understanding of:Cloud IAM conceptsNetworking basics (VPCs, subnets, WAF, firewalls, VPNs, DNS)Linux and/or Windows server fundamentalsCyber Threat Intelligence (CTI)Experience with:Security monitoring (SIEM) and SOAR toolsVulnerability scanning toolsCloud logging and alerting systemsBasic knowledge of containers, Kubernetes and cloud‑native services.Familiarity with security best practices and common threats.Ability to follow processes and work in structured environmentsTeam player with a security‑focused mindset.Ability to handle incidents calmly under pressure.Good communication and documentation abilities.Preferred Qualifications:Bachelor’s Degree in Computer science, Engineering or CybersecurityPrevious role such as Cloud Security specialist, IT Security Support, or SOC/Cloud Support with a minimum of 3 years’ experience.Having any of these industry certifications:CompTIA Security+ or Cloud+(ISC)² Certified in CybersecurityMicrosoft Security Operations Analyst AssociateCSA Certificate of Cloud Security Knowledge (CCSK)Able to drive SIEM platforms (Splunk, Sentinel, QRadar, LogRhythm) and EDR (CrowdStrike, SentinelOne, Defender, TrendMicro).Experience in managing and support for PAM platforms (Teleport or BeyondTrust), additional to Identity & Access Management (IAM) such as OKTA, Microsoft Entra, Microsoft Active Directory.Audit and compliance such as ISO 27001, NCA, SAMA CSF or PCI‑DSS.Familiar with Ticketing Systems (Jira, ServiceNow etc.).What We Offer YouWe offer highly competitive compensation packages, including bonuses and