Customer Service Officer (for UAE Nationals only)

#LI-AIGCustomer Service OfficerWho we areAmerican International Group Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience today AIG member companies provide a wide range of property casualty insurance life insurance retirement solutions and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets manage risks and provide for retirement security.Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the worlds most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified multichannel distribution network.About the roleWhat you need to know:Group individual tasks into broad responsibility areas that are easy to understand by job seekers. Ensure you include responsibilities/duties unique to the organization that help candidates differentiate this role from a similar role in other organizations.Emphasize details about day-to-day work and provide one or two very tangible examples of work (specific projects stakeholders or activities).Consider highlighting potentially challenging aspects of the job organization or industry. This helps candidate evaluate the job opening and apply only if genuinely interested.What were looking for: Minimum Qualifications/Education/Experience/knowledgeQualifications & Education:High School Diploma or GED. Some college preferred.Experience:Experience in general Insurance operations.Training:Completion of assigned trainings through Talent Connection within the time frame ensuring all operations are conducted within AIGs scope of business.Completion of trainings assigned by the line manager.Knowledge:Strong PC skills and using multiple programs simultaneously.Ability to multitask.Effective communication skills (written verbal and active listening).Demonstrate effective organizational time management and prioritization skills.Demonstrate on a consistent basis follow through skills.Ability to adapt to change to meet the needs of the clients and department.Ability to work independently and in a team environment.Job AccountabilitiesPerform Client Policy Servicing activities supporting business distribution and other internal support functions in line with departments standard operating procedure. Provide exceptional customer service not only to policyholders brokers intermediaries but also to internal AIG functions. Diligently handle business requests validate the accuracy of data and update the required information for successful booking process using the various booking platforms and productivity tools. Generating policyholder documentation including schedules renewal invitations and related business operations activities Maintaining accurate records retrieving filing and archiving correspondence as per company guidelines Communicating with customers to provide further additional information regarding products or services. Following up with the external or internal stakeholders to ensure that their requests are accurately processed and issues are appropriately addressed. Participate in developing and recommending changes to existing methods and systems to increase the accuracy efficiency and responsiveness of the customer service department as a whole; Process UAT when it is required work effectively with multiple internal departments & teams to complete the projects. Provide back-up support to other team members. Ensuring broker records for KYC and onboarding of AG as a vendor in customer accounts are effectively managed.General/QualityAchieve target of 97% of Operation tasks and responsibilities Ensure processing turnaround time for policy application/transaction processing submission(s) tracking is adhered to and SLA are metCommunication and Working RelationshipsInternal AIG employees across all departments to meet daily operational requirementsExternal AIG insured (policyholders brokers and client companies) for policy servicing Potential customers for sale of AIG productsKey CompetenciesAbility to prioritize & manage workload. Self-starter Service oriented approach & positive attitude towards excellent customer service. Ability to multi-task between different product lines and fixed activities. Highly efficient in a busy/ high volume environment Ability to work under pressure work independently as well as collaboratively. Time management and prioritization skills to be able to manage workload and meet the required deadlines targets and SLA requirements. Must be accurate detail-oriented and able to complete work on schedule Excellent Interpersonal skills people management skills and ability to engage training attendees and stakeholders various levels of organization. Considers teamwork and collaboration as well as being detail orie