Guest Services Agent

ResponsibilitiesProvide excellent guest service including efficient check-in/check-out reservations and a welcoming experienceManage guest inquiries requests and complaints professionally and timelyProcess payments post charges and coordinate with other departments to ensure guest satisfactionMaintain knowledge of room rates promotions and local attractionsFollow safety and security procedures while providing concierge-level serviceQualificationsPreferably Male with pleasant personality with professional appearance and high integrityMinimum 3 years experience in hotel front office operationsExcellent customer service skills; ability to remain calm under pressureFluency in English required; Arabic language skills a plusProficiency in MS Office and property management systems (Wishnet PMS preferred)Flexibility to work various shifts including weekends and holidaysStrong communication teamwork and adaptability skillsAdditional InformationMale Guest-oriented mindsetAttention to detailTeam playerAdaptabilityConflict resolutionOrganizational skillsRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr