Internal Communications Manager (Consultant)

This role plays a strategic role in shaping how leadership communicates with employees and how employees connect to the organization’s purpose, values, and direction.Internal Communications Strategy & Leadership EngagementDevelop and own the organisation’s internal communications strategy, aligned to corporate purpose statement, vision, values, leadership priorities, and business objectives, ensuring consistency across all internal channels and touchpoints.Establish and oversee a robust internal communications framework, defining governance, messaging hierarchies, cadence, and best-practice standards for internal announcements, leadership messaging, and employee updates.Design and implement leadership engagement programmes, including CEO townhalls, leadership briefings, cascade communications, and two-way engagement formats that strengthen connection between leadership and the wider organisation.Lead the rollout and activation of organisational values and culture, translating values into clear internal narratives, campaigns, and moments that reinforce behaviours, purpose, and belonging across all employee segments.Oversee change and transformation communications, supporting organisational growth, restructuring, or strategic shifts through clear messaging, stakeholder mapping, and proactive employee engagement planning.Develop measurement frameworks for internal communications effectiveness, setting KPIs across reach, engagement, sentiment, and trust, and using insights to continuously refine strategy and execution.Champion employee voice and feedback loops, ensuring insights from surveys, pulse checks, and engagement initiatives that inform leadership.Stay updated on industry trends, competitor activities, and other relevant topics to inform internal communication strategies.Intranet Strategy & Internal Channels ManagementLead the ideation, development, maintenance, and continuous improvement of the organization’s intranet platform.Oversee governance of intranet content, ensuring relevance, timeliness, and clarity.Manage and optimize distribution of employee announcements, circulars, and notices through Microsoft Teams channels, Internal email platforms, Digital noticeboards, and other internal communication systems.Explore and recommend new technologies, tools, and engagement platforms that enhance internal connectivity and information flow.Newsletters and Internal CircularsOversee ideation, editorial planning, development and production of monthly internal newsletter.Develop structured internal emailers to communicate key announcements, milestones, and achievements – including a framework for a systematic operation.Explore new technologies, systems and apps that can support the work of the growing team and broader organization in regards to keeping employees updated and engaged.Employee EngagementOversee the department’s internal retreats, awards, announcements and visits.Prepare celebratory wishes and messages for key calendar days e.g. National Day, Emirati Women’s Day, Tech Week etc.Collaborate with marketing teams on ideation of gifts and engagement concepts for significant milestones.Oversee pulse surveys, quarterly engagement surveys and annual employee survey, feeding the findings into a final report.Internal ReportingManage the weekly internal reporting into leadership, helping collate a current and forward-looking activities calendar.Provide narrative summaries of key internal developments and engagement trends.Cross-functional collaborationBuild and foster strong relationships across business functions to understand communication needs and organizational priorities.Act as a strategic advisor to business units on internal messaging and employee engagement approaches.Participate in group-wide campaigns led by the Marketing & Communications team, ensuring internal alignment and amplification.JOB SPECIFICATIONSNecessary Knowledge and Experience7+ years’ experience in a generalist communications role with internal communications experience, ideally for a government entity. Agency experience is favoured.Experience in coordinating key tasks with vendors and consultancies.Must have strong organizational and project management skills.Must be able to move projects forward, prioritize tasks, and meet deadlines.Must have strong analytical skills to analyze metrics and create reports – and good PowerPoint and Excel skills too.Demonstrated experience managing intranet platforms and internal digital channels.Experience managing surveys and engagement analytics.High organizational awareness and discretion in handling sensitive information.Education and Certification RequirementsBachelor’s degree in Communications, Public Relations, Business Administration, or a related field.Master’s degree in Strategic Communications, Organizational Psychology, or MBA preferred.Certifications in Change Management or Internal Communications are advantageous.Training in employee engagement measurement tools is a plus.#J-18808-Lj