Personal Concierge Agent German Speaker Front Office Waldorf Astoria Dubai Palm Jumeirah

What are we looking forPersonal Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Positive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a variety of different work situationsAbility to work on your own and as part of a teamKnowledge of the local areaIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience working in Personal Concierge in a luxury hotel.Fluency in German (both written and spoken) is required.What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A Personal Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel providing information about the hotel and the local vicinity.What will I be doingA Personal Concierge you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel providing information about the hotel and the local vicinity. A Personal Concierge is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:Serve as a key point of contact for Guests and efficiently respond to Guest enquiriesProvide information advice and booking services for a wide variety of Guest enquiries including city tours theatre tickets restaurants doctors flight bookings among othersProcess and deliver messages for GuestsDeliver and safely storage Guest luggageStay current with all hotel services as well as daily VIP requests and special eventsEnsure orderliness and safety guidelines around the lobby and front door areasProvide support to Management as required in cases of emergencyProject a professional manner with an emphasis on hospitality and Guest serviceMaintain a clean healthy and safety working areaAct in accordance with policies and procedures when working with front of house equipment and property management systemsEOE/AA/Disabled/VeteransRequired Experience:Unclear Seniority#J-18808-Ljbffr