Reservations Agent | Hotel Experience

ResponsibilitiesRespond promptly to telephone requests for reservations and process accordingly.Check room and rate availability and accept/reject booking accordingly based on availability.Complete all reservation tasks as assigned and in accordance with established standards and procedures.Review accuracy of the next day reservations ensuring complete details for Front Desk and special requests which require pre‑arrangements are attended to.Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.Ensure completion of all product knowledge training for the hotel.Update all documents related to materials for guest booking.Record all vouchers or guarantee letters received and cross‑check with data that is up‑to‑date in the system.Follow up on any pending vouchers or guarantee letters and ensure these are received before the arrival of guests.Monitor e‑mail received and reply based on the booker, ensuring all data given is accurate.Know and be familiar with the rate applied and be aware of any new package issued.Use standardized wording at notes and comments, updating them from time to time, and inform related sections accordingly.Be familiar with Front Office Policies and Procedures, Job Description, and Employee Handbook.Support the Front Office department in the capacity of Guest Service Agent whenever required and as per business levels.Handle cash float accurately when operating at the Front Desk.Obtain prior approval from the Front Office Manager or designate for any rebates or discounts related to guest disputes.Ensure registration cards are accurately completed as per the required laws and that the guest profile is updated in the system at all times when operating at the Front Desk.Perform other duties assigned by the Department head from time to time.QualificationsHotel Reservations & Front Office experienceUnderstanding of Hotel PMSAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Remote WorkNoEmployment TypeFull-time#J-18808-Ljbffr