Specialist – Business Continuity & Process Improvement

The Specialist Business Continuity is responsible for ensuring the organization’s resilience by developing, implementing, maintaining, and testing business continuity and disaster recovery plans. This role supports risk mitigation by coordinating preparedness activities across departments, aligning practices with industry standards, and ensuring minimal disruption during crises or operational interruptions.Develop, implement, maintain, and periodically update the organization's Business Continuity Management (BCM) strategy, framework, and governance structure.Draft, review, and update Business Continuity and Disaster Recovery policies and procedures in alignment with international standards such as ISO 22301, NFPA 1600, and relevant regulatory requirements.Conduct and periodically update Business Impact Analyses (BIA) across departments to identify critical business functions, dependencies, Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO).Identify and document operational dependencies, inter-departmental linkages, and potential failure points across business processes.Develop, maintain, and periodically review corporate-level and departmental Business Continuity and Disaster Recovery plans.Ensure continuity plans are practical, well documented, accessible, and periodically reviewed and tested.Maintain crisis communication protocols, emergency contact trees, and escalation frameworks to support effective incident response.Support crisis response teams during emergencies, incidents, or operational disruptions.Liaise with key stakeholders including IT, Facilities, Human Capital, Security, and other critical departments to ensure alignment and coordination of continuity efforts.Prepare periodic management reports on BCM readiness, risks, gaps, testing outcomes, and improvement plans.Support enterprise risk assessments with a focus on operational resilience, business continuity risks, and disruption scenarios.Identify potential threats to business operations and recommend mitigation and risk reduction strategies.Develop, implement, maintain, and periodically update the organization's Business Continuity Management (BCM) strategy, framework, and governance structure.Draft, review, and update Business Continuity and Disaster Recovery policies and procedures in alignment with international standards such as ISO 22301, NFPA 1600, and relevant regulatory requirements.Conduct and periodically update Business Impact Analyses (BIA) across departments to identify critical business functions, dependencies, Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO).Identify and document operational dependencies, inter-departmental linkages, and potential failure points across business processes.Develop, maintain, and periodically review corporate-level and departmental Business Continuity and Disaster Recovery plans.Ensure continuity plans are practical, well documented, accessible, and periodically reviewed and tested.Maintain crisis communication protocols, emergency contact trees, and escalation frameworks to support effective incident response.Support crisis response teams during emergencies, incidents, or operational disruptions.Liaise with key stakeholders including IT, Facilities, Human Capital, Security, and other critical departments to ensure alignment and coordination of continuity efforts.Prepare periodic management reports on BCM readiness, risks, gaps, testing outcomes, and improvement plans.Support enterprise risk assessments with a focus on operational resilience, business continuity risks, and disruption scenarios.Identify potential threats to business operations and recommend mitigation and risk reduction strategies.Monitor compliance with BCM policies, procedures, and resilience standards across all business units.Track and assess international best practices, emerging risks, and regulatory developments related to Business Continuity Management.Recommend improvements to tools, systems, frameworks, and strategies to strengthen organizational resilience.Design, coordinate, and lead periodic Business Continuity and Disaster Recovery simulation exercises, including tabletop exercises and IT disaster recovery testing.Organize and deliver training sessions and awareness programs to ensure employees understand their roles and responsibilities in continuity plans.Document test results, lessons learned, and improvement recommendations, and monitor the implementation of corrective actions.Organize and facilitate Business Process Improvement workshops to support the identification, documentation, and optimization of key organizational processes.Analyze existing processes to identify inefficiencies, bottlenecks, and opportunities for improvement.Support departments in implementing process enhancements and operational improvements, and monitor the effectiveness of implemented changes.Conduct comprehensive reviews of departmental policies, procedures, manuals, and process documentation to i