VP Head of Collections- PL Open Market Credit Cards

JOB PURPOSEThis role is responsible for developing and implementing policies for efficient collections and recovery of all retail banking unsecured asset products with a view of minimising NPLs. Ensure collection targets are met in terms of NPL Recovery and Bucket resolutions.KEY ACCOUNTABILITIESStrategic ResponsibilitiesFormulating and implementing cost effective collection & recovery strategies.Reviewing the collections & recovery strategy regularly and ensure that the collection & recovery techniques change with change in the legal and economic situation in thecountry.Coach, Train, develop, motivate the team of Collection Managers and assist them to perform to high standards and develop their potential to enhance knowledge based skills.Core ResponsibilitiesEnsure that the budgeted NPLs Cash recovery and or provision numbers are achieved.Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.Ensure capacity planning is in place and a load balancing is done for the unit.Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country.Provide portfolio feedback on an ongoing basis to Head of Credit & Collections for modification of the front end acceptance criteria.Ensure low risk Audit rating for the unit.Negotiate and work out a best possible settlement with the customers with a winwin approach.Ensure that the collection process is carried out within the framework of the banks code of conduct and keeping in mind the reputation of the bank.Set up a strong collections infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally.Job ContextAdherence to Collection Policies and ProceduresAdherence of Collection Targets / BudgetsEnsure compliance whilst dealing with CustomersNil High Risk Audit observationsQualificationsMinimum QualificationMaster DegreeMinimum ExperienceMinimum of 15 years of experience in Retail Banking with at least last 23 years in a senior collections role managing a team of at least 75 staff on bank roles.Remote WorkNoEmployment TypeFulltime#J-18808-Ljbffr